Frequently Asked Questions
How do I order fuel?
Placing a fuel order is quick and easy! You can place an order online or call our office at (508) 594-9326!
Where do you deliver and what days?
Check out our complete delivery area. We do request a minimum of 24-hour notice for all deliveries so we can ensure a truck is in your area.
Can I get an Emergency Delivery?
We provide 24/7 delivery. Please do not submit a request for an emergency fuel delivery online, online requests are only checked during office hours. If it is after office hours or on a weekend, simply call the office and someone will be in contact with you shortly about a delivery. Keep in mind there is an emergency fee and a minimum of 150 gallons.
Are there steps I can take before calling for emergency service?
If your system fails to heat properly, we recommend that you check the following before calling us assistance:
Check your thermostat to be sure it’s set above room temperature.
Check the Emergency switch is in the “ON” position
Check to see if all fuses are in operating condition
Check the gauge on your fuel tank to be certain there is fuel in the tank.
What is your minimum delivery?
Our minimum delivery requirement is 100 gallons. If it is an emergency delivery the minimum requirement is 150 gallons.
Why do heating oil prices fluctuate?
Heating oil demand is seasonal. When crude oil prices are stable, home heating oil prices tend to rise in the winter months—October through March—when demand for heating oil is highest.
How much heating oil do I need?
A homeowner might use 850 gallons to 1,200 gallons of heating oil during a typical winter and consume very little during the rest of the year.